Customer Retention Specialist - State Farm Agent Team Member
Full Time • Berlin - MD
Responsive recruiter
Benefits:
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Training & development
You May Be a Great Fit as a Customer Retention Specialist at Derrick Elzey - State Farm Agent if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Berlin, MD 21811
At Derrick Elzey - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on customer interaction, policy renewals, and relationship maintenance.
Responsibilities
- Communicate and service existing customers regarding renewals, coverage options, and coverage changes.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
- Own licensed service execution.
- 48-hour Service Level Agreement
- Underwriting follow-up same day
- Need-based product identification and household expansion.
- Protect retention.
Qualifications
- Must be willing and able to obtain Property & Casualty and Life & Health Insurance License in state of residence
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Property & Casualty only = $37,000 base
- Property & Casualty and Life & Health = $40,000 base
Salary
- Property & Casualty only = $37,000 base
- Property & Casualty and Life & Health = $40,000 base
- Position also includes benefits package, including health and dental insurance contribution, PTO, and performance bonus. Total compensation potential is $50,000+
Compensation: $37,000.00 - $40,000.00 per year
Do you want to work with someone who will help you achieve YOUR goals?
We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Derrick Elzey - State Farm Agent may be the right fit for you! Come work with an energetic, fun team at Derrick Elzey - State Farm Agent!
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Berlin, MD.
- Our office is open 9:00 AM - 5:00 PM.
- I have been a State Farm agent since 2019.
- Our agency has received awards including: Chairman's Circle and Ambassador Travel
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none